Drop Us a Line

The best way to reach Chia Film is by email at inbox@chiafilm.com. The form on this page simply opens your own email app with that address filled in; nothing is sent through the site itself and nothing is stored here.

What we are glad to hear about

• Corrections. If a rule, a payout or an example in one of our articles is wrong or out of date, tell us which page and what you noticed. These messages go to the top of the pile.
• Questions about how a game works. If something in a guide such as blackjack basic strategy or seven-card stud rules did not make sense, we would like to know, because it probably means the explanation needs work.
• Ideas for new explainers. A game we have not covered, a term that confused you or a myth you keep hearing.
• Accessibility problems. If any page is hard to read or use with your device or assistive technology, please say so.

What we cannot help with

We are an information site, not a gambling operator. That means we cannot:

• look into an account, a deposit, a withdrawal or a bonus at any casino or betting site;
• settle a dispute with an operator, which is a matter for that operator and its regulator;
• recommend where to play or which games to choose;
• give personal financial or legal advice.

Offers from businesses are read as well, but replies to them can take a while.

If your message is about gambling worries

If you are writing because gambling has started to cause problems for you or someone close to you, please do not wait for our reply. Our Gambling Help & Support page explains how to set limits and where to look for confidential help, and a national helpline or your doctor will be able to respond much faster than a small editorial team can.

What to include

1. The page your message is about, if there is one.
2. What the page says now, and what you believe it ought to say.
3. Any rule variation you have in mind, such as the number of decks or the table's payout.

Replies and your data

We aim to answer within a few working days, though corrections may be fixed on the page before we write back. Your email address is used only to reply, is kept only as long as the conversation needs and is never added to a list. Our Privacy Notice covers this in full.

Please note that we do not have a phone line or a postal address for readers. Email is the only channel, and it works well for the kind of questions we can genuinely help with.